Dealing with difficult people & conflict situations is a 1-2day session designed to help people understand how to navigate their way in difficult situations, assess their conflict resolution styles and realise that different doesn’t always mean difficult.
Timing: 1-2 days
Attendees: All
Follow up sessions, ongoing support and resources are available.
Key topics include:
- Recognising and respecting Different Communication Styles
- Working effectively with Different Communications Styles
- Recognising the differences between Passive, Aggressive and Assertive Behaviours
- The part Fear plays in miscommunication and conflict
- Recognising Difficult Situations and Causes of Conflict
- Assessing the Levels of Conflict
- Assessing conflict resolution styles
- Strategies for Dealing with Difficult Situations
- Learn to Argue Fairly
- Enhancing Listening Abilities to Really Hear What is Being Said
- My Personal Action Plan
- The Practice Of Doing It Now
Participants will have the opportunity to assess theirs and others communication and conflict resolution styles and learn strategies to address difficult situations to apply in their daily life via role plays, cases studies and other group work.
Speak to us about your needs.
Talk to us, our advisory team, and we’ll be able to advise you on the best solution for your business.
Barrett Sales Blog
The Incumbent’s Curse: You Earned Your Seat. Here Is How You Keep It.: In 30 seconds
The Problem. Winning a B2B account triggers a dangerous psychological shift. Salespeople who operated with sharp curiosity during the sale get comfortable once signed. They stop diagnosing...
Stop “Just Checking In”: How to Follow Up Like a Trusted Advisor: In 30 seconds
The Problem: A deal stalls, anxiety creeps in, and the salesperson sends the most destructive email in modern B2B: "Just checking in." In one line, months of trusted advisor positioning...
How to Keep Your Seat When Procurement Enters the Room: In 30 seconds
The Problem: After months of strategic selling, the deal lands on a procurement officer's desk whose mandate is to commoditise your offering and drive the price down. Salespeople either...
The Strategic Pushback: Why Saying ‘No’ Earns You the Right to Be There: In 30 seconds
The Problem: Clients routinely test sales professionals with compressed timelines, unjustified discounts, or requests to strip down the solution. Most salespeople fold, fearing the deal...
How to Survive the “Silent Assassin” in Your Next Client Meeting: In 30 seconds
The Problem: In buying committee meetings, sales professionals instinctively focus on the engaged, enthusiastic stakeholders and avoid the quiet, sceptical ones. That sceptic - the operational...
