Emotional intelligence involves a set of skills that defines how effectively you perceive, understand, reason with and manage your own and others’ feelings. At work, Emotional Intelligence underpins how well employees get along as emotions are an inherent part of workplace activities at all levels.
Why emotions matter at work
Emotions affect the way people think and make decisions. For example:
- Not hiring a candidate because “Something just didn’t feel right”
- Trying a different approach when dealing with a disgruntled customer
- Planning how to help an under-performing team member succeed
Emotions also influence how people behave and interact at work, contributing to:
- tone of voice
- body language
- facial expressions
Organisations benefit from developing workplace Emotional Intelligence
Emotional Intelligence makes a difference in the workplace. For example:
- More effective leaders communicate how they feel to inspire amd generate confidence from others
- High performing sales professionals think more about how their customers feel to strengthen their selling relationships
- Cohesive teams are more aware of how emotions help and hinder the team’s performance
BARRETT uses an Australian tool called GENOS, developed by Dr Ben Palmer and Professor Con Stough, at Swinburne University of Technology to improve you, your people and your workplace.
Speak to us about your needs.
Talk to us, our advisory team, and we’ll be able to advise you on the best solution for your business.
Barrett Sales Blog
The Generational Buying Committee: In 30 seconds
The Problem: The B2B buying decision is no longer one person's to make. The average committee now runs to 13 or more stakeholders, each researching independently, and around 71% of them...
Your Buyers Are Researching You Right Now. What Do They Find?: In 30 seconds
The Problem: Three in four ANZ B2B organisations are failing the shortlist test. Not because their product is inferior - because their digital footprint is noise, not signal. Buyers are...
The Three Disciplines You Are Running as One (And Why That Breaks Down): In 30 seconds
The Problem Most organisations treat Business Development, Prospecting and Digital Social Selling as the same job, run by the same people, measured the same way. They are not the same. Collapsing...
Why the Sequence Matters: Engage. Communicate. Then Earn the Right to Sell.: In 30 seconds
The Problem Most organisations try to sell before they have earned the right to. They skip straight to outreach, proposals, and pitches - and wonder why buyers are not listening. It is not...
Are You Signal or Noise? The 5 Questions That Determine Who Wins in B2B: In 30 seconds
The Problem: More than 60% of B2B buying decisions are shaped before a buyer ever calls you. We assessed 229 organisations. Three in four presented as noise. Their communication stated capability,...
