Dealing with difficult people & conflict situations is a 1-2day session designed to help people understand how to navigate their way in difficult situations, assess their conflict resolution styles and realise that different doesn’t always mean difficult.
Timing: 1-2 days
Attendees: All
Follow up sessions, ongoing support and resources are available.
Key topics include:
- Recognising and respecting Different Communication Styles
- Working effectively with Different Communications Styles
- Recognising the differences between Passive, Aggressive and Assertive Behaviours
- The part Fear plays in miscommunication and conflict
- Recognising Difficult Situations and Causes of Conflict
- Assessing the Levels of Conflict
- Assessing conflict resolution styles
- Strategies for Dealing with Difficult Situations
- Learn to Argue Fairly
- Enhancing Listening Abilities to Really Hear What is Being Said
- My Personal Action Plan
- The Practice Of Doing It Now
Participants will have the opportunity to assess theirs and others communication and conflict resolution styles and learn strategies to address difficult situations to apply in their daily life via role plays, cases studies and other group work.
Speak to us about your needs.
Talk to us, our advisory team, and we’ll be able to advise you on the best solution for your business.
Barrett Sales Blog
The First 5 Minutes: How to Stop Sounding Like a Vendor: In 30 seconds
The Problem: Most salespeople sabotage their credibility in the first five minutes. They over-apologise, fill time with aimless small talk, or launch straight into a pitch deck. The moment...
Does Sales Have a Seat at Its Own C-suite Table?: In 30 seconds
The Problem: Sales is handed strategy, not invited to shape it. Excluded from executive decisions, frontline teams default to discounting and deference - the very vendor mindset leadership...
Your best salesperson isn’t in Sales. And they don’t even know they’re selling: In 30 seconds
The Problem: Most organisations train only their quota-carrying salespeople, leaving 80% of their commercial talent - engineers, delivery, product, operations - without the skills to influence...
Landing on the Hudson – Again. Leading Through Disruption: In 30 seconds
The Problem: Global instability - geopolitical tensions, oil volatility, supply chain pressure - is creating real uncertainty for leaders, sales teams, and client-facing professionals. The...
The Sales Veteran’s Dilemma: Why the Best Keep Raising Their Game: In 30 seconds
The Problem: Seasoned sales professionals with decades of results, relationships, and reputation often stall when new methodologies arrive - not from stubbornness, but from the very real...
