Dealing with difficult people & conflict situations is a 1-2day session designed to help people understand how to navigate their way in difficult situations, assess their conflict resolution styles and realise that different doesn’t always mean difficult.
Timing: 1-2 days
Attendees: All
Follow up sessions, ongoing support and resources are available.
Key topics include:
- Recognising and respecting Different Communication Styles
- Working effectively with Different Communications Styles
- Recognising the differences between Passive, Aggressive and Assertive Behaviours
- The part Fear plays in miscommunication and conflict
- Recognising Difficult Situations and Causes of Conflict
- Assessing the Levels of Conflict
- Assessing conflict resolution styles
- Strategies for Dealing with Difficult Situations
- Learn to Argue Fairly
- Enhancing Listening Abilities to Really Hear What is Being Said
- My Personal Action Plan
- The Practice Of Doing It Now
Participants will have the opportunity to assess theirs and others communication and conflict resolution styles and learn strategies to address difficult situations to apply in their daily life via role plays, cases studies and other group work.
Speak to us about your needs.
Talk to us, our advisory team, and we’ll be able to advise you on the best solution for your business.
Barrett Sales Blog
Why Your Sales Playbook Needs a 2026 Upgrade: In 30 seconds
The Problem: Most sales playbooks were built for a world that no longer exists. They're linear, assume predictable buyer paths and universal cold calling success, and were designed before...
What the Hell Happened to B2B Selling in 2025?: In 30 seconds
The Problem: The B2B sales terrain fundamentally shifted in 2025. Cold calling stopped working for 71% of decision-makers under 40. Over 70% of buyers now use AI to research and shortlist...
When AI Hallucinations Derail Your Sales Efforts: In 30 seconds
Key Takeaways:
The Problem: Salespeople relying on AI-generated intelligence without verification are creating dangerous blind spots. LLMs (Large Language Models) calculate the most statistically...
Is it Harder to Reach Younger B2B Buyers via Phone? Yes, and Here’s Why: In 30 seconds
Key Takeaways:
The Problem: Younger B2B buyers are ghosting phone calls during research phases. Research shows 71 per cent of decision-makers under 40 favour email and text for initial...
Join Our Webinar: Beyond the Hype – Mastering AI for Real-World Business Success: Join Our Webinar: Register Here
As Barrett Consulting celebrates 30 years of pioneering change and helping people engage, communicate, collaborate, and sell better, AI represents the biggest transformation...
