Communicating Assertively and With Confidence

Communicating Assertively & With Confidence is a 1 day session designed to help participants recognise the differences between Passive, Aggressive and Assertive behaviours, and develop more assertive communication strategies.

Mind Your emotions Training Module 1

Timing: 1 day
Attendees: All
Follow up sessions, ongoing support and resources are available.

Key topics include:

  • What is Assertiveness?
  • The Benefits of Being Assertive
  • Differences between Passive, Aggressive and Assertive Behaviours
  • The effects on you when you are Passive, Aggressive or Assertive
  • The effects on others when you are Passive, Aggressive or Assertive
  • Cultivating verbal assertion skills
  • How to present ideas and information assertively
  • Being 'Other' aware and not taking it personally
  • My Personal Action Plan
  • The Practice Of Doing It Now

Participants will come away understanding the benefits of being assertive to themselves and others. Through regular practice they can develop their confidence when communicating idea and information.

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Emotional intelligence involves a set of skills that defines how effectively you perceive, understand, reason with and manage your own and others' feelings. At work, Emotional Intelligence underpins how well employees get along as emotions are an inherent part of workplace activities at all levels.

Emotions matter at work as Emotions affect the way people think and make decisions. For example they are not hiring a candidate because "Something just didn't feel right", or trying a different approach when dealing with a disgruntled customer or planning how to help an under-performing team member succeed.

Emotions also influence how people behave and interact at work, contributing to the tone of voice, body language, facial expressions.

So you can benefit from developing workplace Emotional Intelligence as Emotional Intelligence makes a difference in the workplace. For example, more effective leaders communicate how they feel to inspire amd generate confidence from others, high performing sales professionals think more about how their customers feel to strengthen their selling relationships, cohesive teams are more aware of how emotions help and hinder the team's performance.