Personal Responsibility and Effective Decision Making

Personal Responsibility & Effective Decision Making is a 1-2 day introduction to the 3 Keys To Responsible & Effective Decision Making.

Mind Your emotions Training Module 1

Timing: 1-2 days
Attendees: All
Follow up sessions, ongoing support and resources: available

Key topics include:
  • 3 Keys To Responsible & Effective Decision Making
  • The 4 Components to Personal Responsibility
  • The impact of Personal Values & Motives
  • How Role Clarity influences decisions
  • Consequences of My Actions and Thinking Errors
  • Cultivating Trust
  • A 6 step Systematic Approach to Decision Making
  • Dealing with Objections
  • Applying the Disputation Quadrants
  • Working with different decision making models (day 2)
  • The Bigger Picture – There’s Always Something Bigger Than You
  • The Bigger Picture and Emotional Reasoning – I, They, It
  • Reviewing Our Decision Making Performance 28 Day Decision Making & Personal Responsibility Challenge
Participants will gain a greater understanding of themselves, what they and others values, their responsibilities while learning how to make more effective decisions in the workplace and in their daily lives.
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Emotional intelligence involves a set of skills that defines how effectively you perceive, understand, reason with and manage your own and others' feelings. At work, Emotional Intelligence underpins how well employees get along as emotions are an inherent part of workplace activities at all levels.

Emotions matter at work as Emotions affect the way people think and make decisions. For example they are not hiring a candidate because "Something just didn't feel right", or trying a different approach when dealing with a disgruntled customer or planning how to help an under-performing team member succeed.

Emotions also influence how people behave and interact at work, contributing to the tone of voice, body language, facial expressions.

So you can benefit from developing workplace Emotional Intelligence as Emotional Intelligence makes a difference in the workplace. For example, more effective leaders communicate how they feel to inspire amd generate confidence from others, high performing sales professionals think more about how their customers feel to strengthen their selling relationships, cohesive teams are more aware of how emotions help and hinder the team's performance.