The 7 Step Healthy Exchange Process

The 7 Step Healthy Exchange Process is a 1 day session designed give people access to a practical and easy to learn communication process to facilitate better and more proactive two way communication.

Mind Your emotions Training Module 1

Timing: 1 day
Attendees: All
Follow up sessions, ongoing support and resources are available.

Key topics include:

  • Preparing to approach or receive another person
  • Knowing how to open a conversation and welcome people effectively
  • Recognising and adapting to different communications styles
  • Establishing and understanding a person's key priorities, issues or needs using effective questioning techniques
  • Listening to and verifying your understanding of another's priorities, needs, issues or wishes. Making sure they are heard.
  • Offering practical help where appropriate
  • Gaining commitment to move forward on a plan
  • Encouraging people to return and feel comfortable doing so
  • My Personal Action Plan
  • The Practice Of Doing It Now

The program is based on common sense principles which are not always commonly practiced and applied. It forms the basis of any interpersonal communication experience whether with colleagues, members, customers, parents, etc.

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Emotional intelligence involves a set of skills that defines how effectively you perceive, understand, reason with and manage your own and others' feelings. At work, Emotional Intelligence underpins how well employees get along as emotions are an inherent part of workplace activities at all levels.

Emotions matter at work as Emotions affect the way people think and make decisions. For example they are not hiring a candidate because "Something just didn't feel right", or trying a different approach when dealing with a disgruntled customer or planning how to help an under-performing team member succeed.

Emotions also influence how people behave and interact at work, contributing to the tone of voice, body language, facial expressions.

So you can benefit from developing workplace Emotional Intelligence as Emotional Intelligence makes a difference in the workplace. For example, more effective leaders communicate how they feel to inspire amd generate confidence from others, high performing sales professionals think more about how their customers feel to strengthen their selling relationships, cohesive teams are more aware of how emotions help and hinder the team's performance.