client stories, case studies, client studies, business to business, business to customer, internal providers

Enhanced emotional intelligence transforms entire companies when applied to all levels and roles, or it can be used to improve individual business functions such as leadership, sales, and customer service.

How can we help?

Find out more about how we can work together.

Request information or pick up the phone and call 03 9532 7677

What others are saying...

"Barrett helped us zone in on some critical blind spots which ultimately assisted us greatly. Their approach is personalised, empathetic and people oriented while at the same time being structured, detailed and scientific." - Manager, Major Australian Publishing Business
"Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships." - Ross Perot
What others are saying...

"Barrett worked in partnership with me to develop an end-to-end model for a new innovative sales team. Their approach was unique in that they worked in partnership with us across recruitment, training, needs analysis, pitch planning and the end delivery." - Manager, Major Australian Bank

Client stories
barrett client stories

We are fortunate enough to partner with a range of clients, small and large, across many industries, both locally and in Asia Pacific. Whether you are a traditional sales team, a business leader, a professional services team or a sales person, we can help you achieve excellence.

The best way to demonstrate how we work with clients is through sharing stories. Below are a few examples of people that we have worked with.

 

Who are our clients?

Anyone wanting to proactively communicate with others including:

  • Business to Business (B2B) product and service sales and service organisations including Media, Banking and Finance, Building, Healthcare, Manufacturing, Professional and Business Services
  • Business to Consumer including sales, telesales and service organisations
  • Not for Profits
  • Internal providers including HR, Procurement, IT
 

What others are saying...

"Barrett makes you challenge the conventional thinking in your organisation or workgroup in a way that is very focussed on improving performance, and introduces ideas and concepts that are often outside of traditional management training." - Manager, Members Equity

"Thank you for a great training experience. I believe this will give us a substantial competitive edge in the market place. I can honestly say that the style of delivery, content and ability to relate your knowledge and experiences to our situation was fantastic." - Operations Manager, Toyota Material Handling

Click here to download What others are saying...

What do clients want?

People buy from people they trust. Clients today expect to deal with a professional who knows their own business and how they can best serve their clients' needs with substance, creative solutions and fresh ideas.

People want:
  • deal with a real professional
  • expect to be 'helped' and understood
  • business acumen and commercial awareness
  • definition of what 'success' will look like
  • conceptual thinking
  • planned approach for change
  • problem solving and problem prevention capability
  • business people' who can sell

People like you

Some people like you that we have worked with include:

Business to Business: ANZ, Commonwealth Bank, Impact Lists, MyCareer, Trust Company, Fairfax, Aquarium Industries, Boral Bricks, Challenger, Tresscox Lawyers, Southern Cross Broadcasting, Toyota Materials Handling, Pfizer, Boehringer Ingelheim, Rondo, Royal Canin, Padgham Partners

Business to Consumer: Metaland, Intimo Lingerie, Boral Bricks, ANZ, The University of Sydney, Metricon, Blint Builders

Not for profits: Victorian Institute of Sport, Glen Eira Women's Business Network, Salvation Army

Internal providers: CIPSA, Deloitte IT

Creating a sustainable selling culture

A large team transformation where we designed, developed and implemented a process to deliver a professional and sustainable sales and service system. This Program involved team insight, sales people and sales leaders training. case study

Sales force profiling

We worked with management to profile the ideal sales approach and styles across the business. From the job design process we developed a recruitment, performance management and succession framework. case study

Selling yourself & earning what you're worth

"My goal was to clearly define the boundaries of both management and leadership so that I could become more leadership oriented". Find out how this was achieved with a 3-month Barrett Coaching Program. case study

Managers lead shift from reactive to proactive

The change towards a proactive, professional culture was initiated by educating and developing the skills of managers and supervisors so that in turn they could facilitate change in their people. case study

Welcome to Barrett, advocates for the philosophy 'Everybody lives by selling something'.

Emotional intelligence involves a set of skills that defines how effectively you perceive, understand, reason with and manage your own and others' feelings. At work, Emotional Intelligence underpins how well employees get along as emotions are an inherent part of workplace activities at all levels.

Emotions matter at work as Emotions affect the way people think and make decisions. For example they are not hiring a candidate because "Something just didn't feel right", or trying a different approach when dealing with a disgruntled customer or planning how to help an under-performing team member succeed.

Emotions also influence how people behave and interact at work, contributing to the tone of voice, body language, facial expressions.

So you can benefit from developing workplace Emotional Intelligence as Emotional Intelligence makes a difference in the workplace. For example, more effective leaders communicate how they feel to inspire amd generate confidence from others, high performing sales professionals think more about how their customers feel to strengthen their selling relationships, cohesive teams are more aware of how emotions help and hinder the team's performance.

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PO Box 277, Caulfield South, VIC, Australia, Phone +61 3 9532 7677, Send an Email to us